Our new Quick Support service enables us to work on many of your computer problems from our office using web-based remote access technology. Quick Support is secure (all transfers are encrypted and protected by a one-time log in) and easy to set up (no changes are needed to firewalls or routers).

Cosine can offer you the Quick Support service as long as your computer can start and you can access the internet. If this is not the case, we will need to travel to your site to resolve your issue.

To get started, telephone us at 530-263-0413 and then we will help you navigate to the support file link below. You must be at the computer in question to start the session, but thereafter, you do not have to sit and watch unless you'd like to follow along. You control when we access your computer to try to solve your issue. Once we complete a Quick Support session, we cannot access your computer again without your permission. We offer same-day service and in many cases we will be able to work on your issue as soon as you call us.

If we conclude that on-site service is required to resolve the issue we will credit the cost of the Quick Support session toward the first hour of on-site service. And, we will make your call a priority in our scheduling process.

We charge $15. to initiate the service which includes up to 15 minutes of support. We charge $15. for each additional quarter hour pro rated.